Voice Biometric Enabled IVR
Organization
National Social Security & Insurance Trust
Objective
Reduce IVR navigation time, prevent fraud, and improve citizen experience for pension services.
Solution
Voice biometric authentication integrated with IVR and contact center; supports local accents; anti-spoofing and fraud detection.
How It Works
Enrolment via IVR or field office; voiceprint stored securely. Authentication: Caller speaks; instant match; liveness and synthetic voice detection; risk scoring.
Technical Summary
IVR SDK integration; secure voiceprint storage; real-time verification engine; admin console; multilingual support (Krio, English, Temne, Mende).
Benefits
70% faster verification; lower operational cost; improved accessibility for rural citizens; enhanced fraud prevention.
Conclusion
It can transform citizen services with secure voice authentication, reducing fraud and improving service delivery nationwide.