User Experience - Multichannel

KSV voice biometrics ensures end user gets a consistent experience across all channels. Chat, voice, VOIP, app, browser interfaces are interconnected with unique voice print as single source of truth.

Multi channel UX enables data presentation about CRM records, customer history of interactions to the contact centre agent, irrespective of the channel chosen

Customers may want to shift from an ongoing chat session to voice call, in the same timeframe, without re-verification. Flexibility to both customers and service providers to be heard, to be understood clearly under solution.