Time and attendance are crucial for any organization. A comprehensive time and attendance system provide an accurate picture of the labor costs involved, ensuring employees are paid properly. The real challenge in the time tracking and attendance system lies in governing the employees who work outside the office workplaces like large malls, estate protection, and government military carriers.
These employees are spread across various institutions or different decentralized locations all over the country which are sometimes highly secure and restricted.
Maintaining effective control of the payroll cost incurred is one of the vital functionalities of an organization. Hence, it is important to have in place a robust yet easy-to-use feature that captures the time and attendance data submitted by these mobile staff working in different time zones, locations, and shifts.
Traditional ways of faxing or mailing timesheets are slow and ineffective, leading to delays in payouts, inaccuracy in reporting, and other issues. With no immediate access to internet facilities or even mobile phones (for security purposes), mobile workers also face challenges in submitting web-based timecards.
KSV’s IVR-based voice biometric time and attendance system can be used to record the attendance of employees who carry out duties outside the office.
This AI-based tool has been an effective breakthrough for our client, cutting labor costs, improving data accuracy, and accelerating the payroll processes.
It is also a highly valued system for our mobile workers for its outstanding level of convenience that enables them to report their work hours from anywhere, anytime! To record and submit working hours, the client’s mobile staff must simply dial a toll-free number to access our IVR system.
When prompted by voice cues, the caller speaks out their passphrase (language and text-independent) within 10 seconds. This IVR is pre-programmed to automatically understand their deployment locations and time zones. It updates them into the client’s backend systems against the respective employees’ records. Since voice biometrics is robust, it detects unique call characteristics and is highly precise.