Can use KSV biometric engine with their contact centre automation engine or with IVRS. Maximum customer care, minimize contact centre costs, lower TAT and create differentiation for pre-paid/post-paid customers with ARPU levels.
Customers can use their voice to authenticate for change of passwords, privileges, new services etc. Lower ARPU customers can be routed only to IVRS and higher ARPU to customer help desks, basis of successful authentication on KSV biometrics.
Authentication of high value prepaid SIM users at all stages can be done using this technology. Dealer, channel sales conflict resolution across daily volume of transactions, can be addressed through voice authentication.