Fraud Prevention in Multi-channel environment

A comprehensive security solution for detecting and preventing fraud.

Kaizen Secure Voiz (KSV)-Voice biometrics helps validate credentials of customers faster over many channels, preventing frauds and improving customer experience. It’s uses extend right from loan origination, approvals & disbursements, to authenticating users in ATM transactions and treasury payments.

  • Fraudster Detection in Contact Centers –We can build voiceprint ( a record of customer’s voice during the enrollment process) using a passive source of recording and alert the ‘fraudster’s call’ to the agent on-line or stop the transaction right after the call thereby preventing frauds through this innovative solution.

  • Biometric log-in to network – Instead of a fixed password, which can be shared or security questions that can be accessed through social engineering, the voiceprint based security protects the data and n/w from hazards of Phishing, Vishing, Trojan, etc.

  • Remote verification of callers (instead of PIN) –Only voice Biometric tool that does not require any special device or tool to verify/authenticate a caller without PINs.

  • Replace risky OTP -Owing to increasing SIM swap-based frauds, or delayed/undelivered OTP SMS during high volume periods, these risky OTP transactions can be easily replaced with our safe voice  biometric authentication.

Fraud prevention in Contact Center using voice biometric