Customer Life-Cycle Management Solution
Kaizen Secure Voiz (KSV) provides a multi-channel, customer interaction management platform. This is enhanced with our own patented voice authentication, automatic speech recognition system, which helps validate the customers quickly and precisely.
From long waiting queue & time spent by customers (about 70 to 80 secs) to validate themselves through traditional authentication methods [Q&A], KSV voice biometric solutions can help verify themselves within a span of just 10-12 secs! Customers will be delighted to use their own voice as password!
Our solution also provides flexibility to toggle across different streams, moving customers across various channels (IVRS/mobile apps) within the same session without wasting much time for validations and enhancing customer experience (CX).
Our Intelligent Voice bot can take requests, serve requests without bringing in human agents. Customer verbatim feedback can be captured in a voice logger and transcribed to precise text.