Voice biometrics is a technology used to verify a person’s identity using their unique vocal attributes. Everyone has different physical and behavioral characteristics that influence the sound of their voice. The combinations of these features create a unique pattern specific to each individual —just like a fingerprint.
The ease of use and enhanced security features of voice biometrics technology makes it the perfect replacement or addition to traditional knowledge-based authentication processes.
Virtual assistants can use voice biometrics to confirm a caller’s identity as part of self-service interactions or before routing the caller to a customer service representative.