Voice Analytics

KSV and AWS platform provides speech analytics for QA (Quality assurance) process of a contact center.

You can seek specific reports for agent’s performance, key words mentioned by customers, track quality of responses and ensure the contact center adheres  with the business goals set by senior management.

 KSV has partnered with existing solutions like Yactraq on AWS (Amazon Web Services) which uses advanced technology to generate customized speech vocabularies which are configurable to a client’s specific business needs, Yactraq provides a suite of call operations solutions that offer a high ROI, have big data applications, and can shine a comprehensive light on highly valuable dark data.

analysis
Voice-Analysis

Our omnichannel solution can be deployed for any recorded calls, both inbound and outbound, and includes the ability to index document, text, and chat data.

Omnitraq provides the means for call centers to significantly increase the performance of their operations and the value they can bring to a business. Additionally, Omnitraq can help companies to position their brand identity through their Call Operations, turning what is traditionally a cost center into a valuable marketing support platform

We’d Love to Hear From You. Here's how you can reach us

We’d Love to Hear From You

Here's how you can reach us

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Address

1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.

email

Address

1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.

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Address

1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.