Speech to Text, Text to Speech

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Speech to Text

Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. This software was first leveraged for commercial purposes in the early 2000s.

Since then, it has grown in importance with more and more companies investing in voice analytics technology. Our first solutions in this domain, centered on converting speech to text to produce a quick transcript or report on an agents’ call. However, analysis of the report was still a time-consuming task needing manual intervensions.

Text To Speech

Our voice analytics solutions today has gone one step further and leverage speech to text or transcription technology which applies a language model to automatically piece together a full conversation and identify common, trending, and hot topics.

Voice analytics software brings with it an enormous set of benefits. Companies in a a wide gamut of industries including insurance, technology, financial services, and healthcare are leveraging this technology to generate intutive insights into customer wants and needs.

One business area that can really benefit from voice analytics is customer service. By using these analytics one can analyze huge volumes of customer conversation data, that are vital and perhaps overlooked earlier.