Our voice analytics solutions today has gone one step further and leverage speech to text or transcription technology which applies a language model to automatically piece together a full conversation and identify common, trending, and hot topics.
Voice analytics software brings with it an enormous set of benefits. Companies in a a wide gamut of industries including insurance, technology, financial services, and healthcare are leveraging this technology to generate intutive insights into customer wants and needs.
One business area that can really benefit from voice analytics is customer service. By using these analytics one can analyze huge volumes of customer conversation data, that are vital and perhaps overlooked earlier.