Speech to Text
Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. This software was first leveraged for commercial purposes in the early 2000s.
Since then, it has grown in importance with more and more companies investing in voice analytics technology. Our first solutions in this domain, centered on converting speech to text to produce a quick transcript or report on an agents’ call. However, analysis of the report was still a time-consuming task needing manual intervensions.