Interactions Management Platform

Customer interaction management platform with interactive voice response management

KSV offers innovative inbound, outbound and blended solutions for business communications that are ideal for all kinds of Contact Centre’s (International / Domestic), Small and Medium Business as well as Enterprises KSV is ideal for business processes such as customer and technical support, help desk, sales and telemarketing, collections, directory services and market research

IMS
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Integration with IP EPBAX

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Automatic call conferencing

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Outbound and inbound calling

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Voice logger for inbound helpline

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Complete interaction management portal with CTI gateway lines

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ACD - automatic call distribution in round robin and other formats, to manage floor of agents or widely distributed staff

IMS2

Key features of customer interaction management platform

Centralized Monitoring

RTM for Call Centers refers to the tools and software which enables managers and track agent calls monitoring with dashboard, call analytics, escalation, compliance.

Social Media & Chat

“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.

IVRs & APIs Integration

Handle Business call intelligently without reinventing the wheel. Easy and simple steps to integrate with any of your existing CRM

Centralized Reporting

KSV reporting engine assists the management with reports such as upsell rates, revenue per call, case times, case categories, and the ability to evaluate call volume

Ticketing System

Social Media and email, are often integrated into a single ticketing system, creating a unified response system and assuring customer delight

We’d Love to Hear From You. Here's how you can reach us

We’d Love to Hear From You

Here's how you can reach us

address

Address

1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.

email

Address

1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.

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Address

1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.