RTM for Call Centers refers to the tools and software which enables managers and track agent calls monitoring with dashboard, call analytics, escalation, compliance.
Social Media & Chat
“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.
IVRs & APIs Integration
Handle Business call intelligently without reinventing the wheel. Easy and simple steps to integrate with any of your existing CRM
KSV reporting engine assists the management with reports such as upsell rates, revenue per call, case times, case categories, and the ability to evaluate call volume
Social Media and email, are often integrated into a single ticketing system, creating a unified response system and assuring customer delight