KSV offers innovative inbound, outbound, and blended solutions for business communications that are ideal for all kinds of contact centre’s (international and domestic), small and medium businesses as well as enterprises.
Integration with IP EPBAX
Automatic call conferencing
Outbound and inbound calling
Voice logger for inbound helpline
Complete interaction management portal with CTI gateway lines
ACD - automatic call distribution in round robin and other formats, to manage floor of agents or widely distributed staff
RTM for Call Centers refers to the tools and software which enables managers and track agent calls monitoring with dashboard, call analytics, escalation, compliance.
“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.
Handle Business call intelligently without reinventing the wheel. Easy and simple steps to integrate with any of your existing CRM
KSV reporting engine assists the management with reports such as upsell rates, revenue per call, case times, case categories, and the ability to evaluate call volume
Social Media and email, are often integrated into a single ticketing system, creating a unified response system and assuring customer delight
1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.
1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.
1, Lincoln Highway, Suite 10, Edison, NJ 08820 USA.
