How do we add value?
1. Customers can use chat, voice, VOIP, mobile app, emails to seek redressal and get served consistently using voice based verification process. This can be clubbed with attributes based verification as multi factor authentication. Move across channels easily, allow customer service sessions to shift from one channel to other
2. Administer tests, training programs, new voucher codes, special schemes without dedicated manual help desk. Increase reach and effectivess of indirect sales channels of your brand, by providing real time responses.LMS with voice biometrics and IVRS, over AWS server less infra as a flexible solution
3.Voice authentication allows stop/start of high value services such as international roaming, VAS, number portability, movie content from OTT platforms etc. TSPs can seek better profitability through customer retention and VAS services