Common Solutions

Contact Centre Solution

Customer Interactions

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Challenges, needs of enterprises

Service provider organizations need a scalable, responsive contact centre with multi-channels abilities. They want to reduce costs and convert the cost centre into a profit centre

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How do we add value?

KSV IVRS and voice biometrics over AWS Connect make a compelling proposition. Low latency, high clarity of voice with 99.999% guarantee for security and availability. Customers can create a global contact centre in few hours with all features. Sophisticated call back system with ASR, speech analytics, agentless handling for customer grievance redressal and easy integration with CRM tools. Migrate older legacy systems to cloud, consolidate diverse workloads and converge everything on AWS cloud.

Customer voice identity becomes the unique filter to connect to CRM records or any core billing/customer management system. Voice prints enables consistency of response from contact centre across SMS, voice, emails, chat channels. Scalable, flexible and pay per usage model

Horizontal solution for staff attendance

Time and attendance solution for enterprises

Employee Interactions

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Challenges, needs of enterprises

Customers need “touchless” biometric attendance systems to capture employee presence at workplaces or from remote/homework locations

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How do we add value?

KSV IVRS and voice biometrics can provide easy to deploy, low-cost solution over AWS. Staff attendance, clock-in and cock-out is marked using employee voice, over web app or phones. Real-time updates to payroll, HRMS for accurate calculations of pay, leave. This is a viable alternative to face recognition and fingerprint-based attendance systems. SSO can be integrated through SAML authentication and voice can be an additional layer for employee verification